Shipping policy

Last updated: October 24, 2025

At Optimal Harmony with Dr. Kinney, we want your wellness products to arrive quickly, safely, and with care. Please review our shipping details below so you know exactly what to expect when placing an order.

Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after 3:00 PM EST or on weekends will be processed the next business day.

You’ll receive an email confirmation once your order has shipped, including tracking information.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout and vary depending on your location and the weight of your order.

Estimated delivery times (after processing):

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

Delivery times are estimates and may vary depending on the carrier and external factors such as weather or carrier delays.

Shipping Carriers

We primarily ship via USPS, UPS, or FedEx.
Tracking numbers are provided automatically once your order ships.

Local Pickup (Annapolis, MD)

Local pickup from The Kinney Clinic may be available upon request for select products.
To inquire, please email info@thekinneyclinic.com before placing your order.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within 10 business days of the expected delivery date, please contact us right away at info@thekinneyclinic.com with your order number and details.
We’ll investigate with the carrier and work quickly to replace or refund your item as appropriate.

Incorrect Shipping Address

Please double-check your shipping address before completing checkout.
We are not responsible for packages delivered to addresses entered incorrectly by the customer. If the package is returned to us, we’ll contact you to arrange reshipment (additional postage fees may apply).

International Shipping

At this time, we ship within the United States only.
We hope to expand to international destinations in the future.

Shipping Delays

Occasionally, carriers experience delays due to weather, holidays, or logistical issues beyond our control. We appreciate your patience and understanding in these cases.

Contact Us

If you have questions about your order, shipping, or delivery, please reach out to us:
info@thekinneyclinic.com
443-758-6778
The Kinney Clinic – 522 Chesapeake Ave, Suite 2, Annapolis, MD 21403

Shipping FAQ

When will my order ship?

Most orders are processed within 1–3 business days (Monday–Friday). You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our facility.

How long does delivery take?

Delivery times depend on the carrier and your location.

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

Please note these are estimates. Weather, holidays, or carrier delays may occasionally extend delivery times.

Do you offer free shipping?

From time to time, we may offer free shipping promotions for qualifying orders. Check our homepage or social media channels for current offers.
All other shipping rates are calculated automatically at checkout based on location and weight.

Do you ship internationally?

At this time, we only ship within the United States.
We hope to offer international shipping in the future as we grow.

Can I pick up my order locally?

Yes — local pickup from The Kinney Clinic in Annapolis may be available for select products.
To arrange a pickup, email us at info@thekinneyclinic.com before placing your order.

Can I change my shipping address after ordering?

If you made an error in your shipping address, please email us immediately at info@thekinneyclinic.com.
If your order has not yet shipped, we’ll update the address for you. Once a package has been shipped, we’re unable to modify the delivery address.

What should I do if my order is delayed, missing, or damaged?

Please contact us within 10 business days of your expected delivery date if your package is missing, delayed, or damaged.
Send your order number, photos (if applicable), and details to info@thekinneyclinic.com so we can assist you promptly.

Will I receive tracking information?

Yes. A tracking link will be sent automatically once your order ships. You can monitor your package’s progress directly through that link.